BUILT FOR INDEPENDENT HOSPITALITY OWNERS AND MANAGERS
Guest Feedback and Staff Wellbeing Software For Hospitality
What's costing your business the most
right now?
Pick the problem that's on your mind. We'll show you exactly how IntuitiveStay helps you get ahead of it.
Which of these sounds most like your business right now?
STAFF RETENTION
My staff turnover is costing me a fortune and I can't stop the cycle
SpeakEasy surfaces the real reasons staff leave, anonymously, every month before they hand in their notice. Service Signature gives your best people a reason to stay.
GUEST INTELLIGENCE
I'm getting inconsistent reviews and I don't know what's actually going wrong
GCS tracks the emotional quality of every guest visit. not just whether they'd recommend you, but exactly which moments broke down and why.
EARLY WARNING
I only find out there's a problem once it's already too late to fix it
IntuitiveStay connects staff sentiment and guest scores into one dashboard and alerts you the moment something is trending the wrong way.
Free to start - no credit card | 2 min setup | Built for independent hotels, B&Bs and restaurants
THE PROBLEM
You find out something went wrong from a review posted 1 week later.
By then the guest has gone, the moment has passed and the damage is on TripAdvisor. And it is not just guest feedback. Staff frustration builds quietly for months before anyone says a word. Most operators are running on gut feel and crossed fingers.
IntuitiveStay was built because these signals already exist inside your business. You just cannot see them yet.
HOW IT WORKS
Three signals. One dashboard.
No guesswork.
IntuitiveStay collects guest feedback, staff sentiment and individual performance data then shows you exactly where to act.
01
GUEST INTELLIGENCE
Guests tell you how they really felt, in 60 seconds
Place a QR code at checkout or on a table card. Guests tap and rate four emotional moments: Recognition, Anticipation, Empathy and Resilience. No app. No login. No friction.
You get a Guest Connection Score, a clear number that shows the emotional quality of every visit, not just whether they'd recommend you.
02
TEAM INTELLIGENCE
Your team anonymously tells you how they're feeling before it becomes a problem
SpeakEasy sends a six-question anonymous survey to your team every month. It measures pressure, recognition, psychological safety, wellbeing, culture and growth.
You see a composite score, area breakdowns and an alert when scores signal flight risk — before anyone hands in notice.
03
YOUR INTELLIGENT DASHBOARD
One view that connects every signal and tells you exactly what to do
When a SpeakEasy score drops, your dashboard shows which guest metric is most at risk and gives you a specific recommendation, not a vague alert.
When a guest calls out a team member by name, that recognition surfaces automatically as a Service Signature card, giving your best people a visible reason to stay.
IN THE PRESS
The thinking behind IntuitiveStay
Our founder writes for leading hospitality publications on guest experience and the future of staff wellbeing.
Why Guests Don't Complain To Your Face But Will To Google
"96% of unhappy customers don't complain directly. 91% simply leave and never return
Beyond NPS: Introducing The Guest Connection Score. Hospitality's First Emotional Intelligence Benchmark
"The moments that drive loyalty in hospitality are human moments and NPS doesn't measure them.
In 2026, Restaurant Workers Face ‘Constant’ Stress and Financial Strain
“The operators I see struggling most are still running people management like a financial transaction”
SERVICE SIGNATURE
The guests are already naming your best people.
Service Signature captures every guest mention of your team, turning anonymous feedback into official recognition that everyone can see.
BENEFITS FOR OWNERS
Know who your top performers actually are
Ranked scores across your whole team with no bias and no guesswork. No waiting for annual reviews to tell you what guest feedback already knows.
Use real data to cut avoidable turnover
Recognition data feeds directly into retention conversations so your best people know they are seen before they start looking elsewhere.
BENEFITS FOR STAFF
Guests see that their feedback makes a difference
Every nomination gets counted. Staff see the score move when guests name them, not just a verbal thank you at the end of a shift.
A track record they own and carry with them
Their Service Signature profile follows them across every property they work in, built entirely by guests rather than managers.
INTEGRATIONS
Works with the tools you already use
IntuitiveStay connects to 7,000+ tools via Zapier. Trigger actions the moment guest feedback arrives, route data into your property management system and keep your whole operation in sync without changing how you work.
Popular connections via Zapier include
...and thousands more
SEE WHAT'S INCLUDED
See the full platform before you sign up. No demo call. No waiting.
No matter which package you are interested in, we have designed demos for them all, so you can see exactly what you will get before you buy and without waiting for a 2 week demo call.
No Signup Required | No Email | Built for independent hotels, B&Bs and restaurants
PRICING
Guest feedback software pricing starting free
No lock-in. No demo call required.
Guest feedback software pricing built for independent hospitality, start free, upgrade when your business wants more.
INCLUDED IN ALL PLANS
Verified by your guests.
Recognised across hospitality
Your badge tier updates monthly based on your Guest Connection Score™ and review counts. Display it on your website or print for your venue. Available in your dashboard
All Verified
Properties
Bronze
GCS™ 6.5+
20 Reviews
Silver
GCS™ 7.5+
50 Reviews
Gold
GCS™ 8.5+
100 Reviews
Platinum
GCS™ 9.5+
200 Reviews
WHAT MAKES US DIFFERENT
The hospitality EI tools no one else has built.
Purpose-built for independent operators. Designed to work together from day one.
The world's first emotional intelligence score for hospitality.
Scored across four named pillars, Resilience, Empathy, Anticipation and Recognition, before a single word reaches a review site.
✓ Scored in under 20 seconds via QR code
✓ Private by design, never aggregated publicly
✓ Red Alert fires instantly when a score drops
✓ AI Daily Summary tells you what changed and why
4 named pillars your team can actually train from
F A Q S
Guest feedback software: frequently asked questions
01.
How do I stop negative reviews before they go online?
When a guest checks out, they receive a short feedback link or QR code. They rate their experience privately through IntuitiveStay first.
If the experience was positive, they are prompted to share their review publicly on Google or TripAdvisor. If something went wrong, the issue is captured internally so you can respond before it becomes a public one-star review.
This is how your Guest Connection Score is built and why the interception step is the foundation of everything.
03.
What is the Guest Connection Score?
The Guest Connection Score (GCS) is our very own trademarked scoring metric. It measures the human side of a guest's stay across four qualities: Recognition, Anticipation, Empathy and Resilience.
These are the moments guests remember and talk about. Unlike the NPS or a generic star rating, GCS tells you exactly which parts of the experience your team is excelling at and where the gaps are.
05.
Does this work for restaurants, bars and cafes or just hotels?
IntuitiveStay works for any hospitality business where staff interactions shape the experience.
Restaurants, bars, cafes, boutique hotels, B&Bs and event venues all use it.
The checkout feedback flow and GCS scoring work the same way regardless of the type of property.
07.
Why measure how my team feels when I should be measuring covers and revenue?
Because your covers and revenue are the result of how your team makes guests feel.
The operators defending their margins in this economy aren't doing it by cutting harder. They're doing it by knowing exactly which human moments drive loyalty and protecting them.
09.
How do I get more five-star reviews on Google and TripAdvisor?
The most reliable way to increase five-star reviews is to ask satisfied guests at the right moment. IntuitiveStay has covered all bases, using your QR code you can catch feedback whilst the guest is still in the building, you can automate a link to be sent when they check out via our integrations and you can also add a link to your emails, when the memory is fresh.
Only guests who had a positive experience are nudged to post publicly. Guests who had a poor experience are captured privately first, giving you the chance to respond before anything goes live.
02.
How is this different from just sending guests to Google or Tripadvisor etc?
Google captures a guest's mood after they leave, sometimes days later, with no context and no chance to recover.
IntuitiveStay captures feedback both before or after checkout, routes it to you first and only prompts satisfied guests to post publicly. You get the insight, the data and the chance to respond before anything goes live.
04.
Is the staff survey really anonymous?
Yes. SpeakEasy responses are completely anonymous. Results only appear once when at least 5 responses have been collected, so no individual answer can ever be traced back to a person.
That is what makes staff actually honest rather than telling you what they think you want to hear.
06.
How do I know this will improve my revenue?
Two of the biggest revenue leaks in hospitality are bad public reviews and staff turnover. IntuitiveStay addresses both.
Review interception means negative experiences are captured privately before they reach Google or TripAdvisor, protecting your public rating. SpeakEasy gives you an early warning when staff morale is declining, so you can act before someone leaves.
Both reduce costs that are easy to overlook until they become a serious problem.
08.
How quickly will I see results?
This totally depends on the volume of your guest feedback. The more guests scan and leave feedback, the quicker you get the data you need.
This is why we intentionally put a lot of focus on designing the feedback form to be both enjoyable and fast rather than feared as well as creating the Service Signature as you will rely heavily on your team to prompt guests to leave feedback, for the first time, they have a natural incentive.
Staff SpeakEasy results appear at the end of the first survey month. Patterns and trends become meaningful after two to three months of data.
10.
How do I reduce staff turnover in my hospitality business?
Most staff leave before a manager ever sees it coming. IntuitiveStay's SpeakEasy survey tracks anonymous staff wellbeing every month across six areas including pressure, recognition and psychological safety.
When any area scores below 5 for two consecutive months, it is flagged as a flight risk. That early warning gives you time to act before someone hands in their notice.
FREE RESOURCE
Get our free 18-page emotional intelligence in hospitality guide
The practical guide to emotional intelligence in hospitality, measuring guest satisfaction, staff performance and service quality across the four pillars of the Guest Connection Score™.
Download free, share with your hotel or restaurant team.
Download your free copy.
HOSPITALITY ARTICLES
Practical hospitality articles and discussions for independent operators, emotional intelligence, staff retention and guest psychology.
